Reminder : Complete the census

A message from our engagement manager…

Complete your form NOW

Most people will have completed online or returned by post their census forms.  If you requested a paper form and it’s not arrived, don’t worry

it’s not too late to complete your census form/questionnaire.

The Information you received in early March will tell you what to do. Use the unique code given in the Pack to access the form online using any device.

If you can’t find the information, or need any help (such as getting another access code or a paper copy) call the Help Line. 

It is acceptable for a family member or a trusted person to complete the form on someone’s behalf. A young carer can also complete on behalf of an adult. 

Call the Census Help Line on 0800 141 2021

or visit  

What special help is available?

Text Relay Service  (18001) 0800 141 2021

Help for anyone with accessibility needs such as Large print formats and Information in Braille Call 0800 141 2021

British Sign Language support is available online.

You can also call the Northampton based Census Support Centre on 01604 446 1888 where trained staff can provide telephone and one-to-one support (by appointment only) to complete the form. 

Does everyone have to complete the census form?

Yes. It’s a legal requirement to complete the census. Failure to do so may result in a fine of £1000.

What will happen if I still haven’t completed the form?

Field staff from the ONS will visit people’s homes if they haven’t yet filled in their form. They’re there to help anyone who needs extra support.

Field staff from the ONS will:

  • always wear an ID badge and identify themselves immediately
  • will leave straight away and not call again if you have already filled in your form
  • never ask to see personal documents like passports or birth certificates
  • never ask for payment for helping
  • never ask to come inside your home

What happens during a visit?

Census field officers visit to offer guidance, encouragement and information about how to complete the census questionnaire. They will not be helping people to fill in their census questionnaire on the doorstep.

Field officers can provide paper questionnaires where needed. They carry a language card which contains information about where to get help with the census in multiple languages.

How will census field staff stay COVID-safe?

Census field officers will be working in the same way as a postal or food delivery visit. They will never need to enter people’s houses; they will always be socially distanced, wear PPE and work in line with all government guidance.

Watch the video entitled “Keeping you and the general public safe” to see what doorstep visits from census field officers will look like.